Seasonal Client Concierge & Receptionist – Tax Office

H&R Block, Inc.; Brooklyn Park (MN); On-site; USD 16,000 - 37,000; Full time

Job summary

H&R Block in Brooklyn Park, MN is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and manage client scheduling. The role involves greeting clients, coordinating check-ins, and directing them to the appropriate tax professional.

It is an in-person position with opportunities to grow into tax preparation or leadership. Candidates should be comfortable in a fast-paced environment, able to multitask, and possess strong communication and

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (MS Office, scheduling tools).

Responsibilities

• Greet clients and create a welcoming first impression as the office face.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Organization

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Brooklyn Park, MN is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and manage client scheduling. The role involves greeting clients, coordinating check-ins, and directing them to the appropriate tax professional.

It is an in-person position with opportunities to grow into tax preparation or leadership. Candidates should be comfortable in a fast-paced environment, able to multitask, and possess strong communication and