Seasonal Client Concierge — Tax Office Receptionist

H&R Block, Inc.; Selma (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Selma, AL to greet clients and manage scheduling. The role supports daily office operations and connects clients with tax professionals.

You'll handle check-in, document intake, and maintain a welcoming, organized office. This in-person position requires professionalism, strong communication, and availability evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Office organization

Confidentiality

Team collaboration

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Selma, AL to greet clients and manage scheduling. The role supports daily office operations and connects clients with tax professionals.

You'll handle check-in, document intake, and maintain a welcoming, organized office. This in-person position requires professionalism, strong communication, and availability evenings and weekends during tax season.