Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Andalusia (AL); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office in Andalusia, Alabama.

You will greet clients, manage check-in, answer calls, schedule appointments, and coordinate with tax professionals to match clients with the right services. This in-person role requires strong communication, teamwork, and the ability to multitask during peak tax season, including evenings and weekends.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain organized, clean office to support professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Microsoft Office proficiency

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office in Andalusia, Alabama.

You will greet clients, manage check-in, answer calls, schedule appointments, and coordinate with tax professionals to match clients with the right services. This in-person role requires strong communication, teamwork, and the ability to multitask during peak tax season, including evenings and weekends.