Seasonal Client Services Concierge & Scheduler

H&R Block; Beattyville (KY); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block is hiring a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments, ensure client needs are met across in-person, phone, or virtual channels, and help keep the office organized with the team.

This season's role supports everyday client experiences, with opportunities to grow in customer service and sales within a supportive franchise network.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience preferred.
• Ability to multi-task and stay organized.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a friendly, personalized manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they prefer.
• Ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block is hiring a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments, ensure client needs are met across in-person, phone, or virtual channels, and help keep the office organized with the team.

This season's role supports everyday client experiences, with opportunities to grow in customer service and sales within a supportive franchise network.