Seasonal Client Concierge & Scheduling Pro

H&R Block, Inc.; Oxford (NC); Hybrid; USD 17,000 - 28,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and support the team to deliver a positive client experience.

This role focuses on providing excellent service across in-person, phone, and virtual channels within a franchise office. We value adaptability, strong organization, and friendly, professional behavior in a fast-paced environment, supporting

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Phone etiquette

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and support the team to deliver a positive client experience.

This role focuses on providing excellent service across in-person, phone, and virtual channels within a franchise office. We value adaptability, strong organization, and friendly, professional behavior in a fast-paced environment, supporting