Seasonal Client Concierge & Receptionist — Tax Office

H&R Block, Inc.; Haverhill (MA); Vor Ort; USD 21.000 - 37.000; Teilzeit

Zusammenfassung

H&R Block in Massachusetts is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will greet clients, manage scheduling, and support daily office operations as part of a team of tax professionals.

This in-person role offers training and can lead to tax preparation or office leadership. This role involves directing clients to the right tax professional, handling check-in and document intake, maintaining a tidy office, and

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Kenntnisse

Interpersonal skills

Communication

Multitasking

Organizational skills

Customer service

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Teams

Jobbeschreibung

H&R Block in Massachusetts is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will greet clients, manage scheduling, and support daily office operations as part of a team of tax professionals.

This in-person role offers training and can lead to tax preparation or office leadership. This role involves directing clients to the right tax professional, handling check-in and document intake, maintaining a tidy office, and