Seasonal Client Concierge for Tax Office Reception

H&R Block, Inc.; Greenfield (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Greenfield, MA invites aSeasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

This role offers training and a path toward tax preparation or office leadership within a collaborative team. Key duties include front-desk reception, appointment scheduling, document intake, and maintaining a professional office environment while handling sensitive information with care.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Excellent organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organizing.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Scheduling

Team collaboration

Confidentiality

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Greenfield, MA invites aSeasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

This role offers training and a path toward tax preparation or office leadership within a collaborative team. Key duties include front-desk reception, appointment scheduling, document intake, and maintaining a professional office environment while handling sensitive information with care.