In-Person Client Concierge & Receptionist

H&R Block, Inc.; Bridgewater (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Massachusetts. You will be the welcoming face, handling check-ins, scheduling, and document intake for clients alongside tax professionals.

This in-person role offers training and growth into tax prep or office leadership as seasons peak. Typical duties include greeting clients, routing to the right tax expert, maintaining a tidy front desk, and protecting confidential information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and collaboration with team members.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Attention to detail

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Massachusetts. You will be the welcoming face, handling check-ins, scheduling, and document intake for clients alongside tax professionals.

This in-person role offers training and growth into tax prep or office leadership as seasons peak. Typical duties include greeting clients, routing to the right tax expert, maintaining a tidy front desk, and protecting confidential information.