Seasonal Client Concierge — Tax Office Receptionist

H&R Block, Inc.; Brookline (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Brookline, MA to greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals to ensure a welcoming, professional client experience, handle check-in and intake of documents, and keep the office organized for smooth service.

Strong communication, multitasking, and availability to work evenings and weekends during tax season are required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-oriented

Multitasking

Interpersonal skills

Communication skills

Office software

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Brookline, MA to greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals to ensure a welcoming, professional client experience, handle check-in and intake of documents, and keep the office organized for smooth service.

Strong communication, multitasking, and availability to work evenings and weekends during tax season are required.