Seasonal Client Concierge & Office Specialist (In-Person)

H&R Block, Inc.; Glendale (MA); Sur place; USD 21 000 - 37 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Massachusetts. This in-person role welcomes clients, manages scheduling, and supports daily office operations alongside tax professionals.

You will greet clients, handle check-in, answer calls, and coordinate with tax specialists to match clients with the right service. Availability evenings and weekends during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Communication

Teamwork

Multitasking

Detail oriented

Computer skills

Formation

High school diploma/GED

Outils

MS Office

Teams

Scheduling software

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Massachusetts. This in-person role welcomes clients, manages scheduling, and supports daily office operations alongside tax professionals.

You will greet clients, handle check-in, answer calls, and coordinate with tax specialists to match clients with the right service. Availability evenings and weekends during tax season is required.