Seasonal Client Concierge & Receptionist – In‑Person

H&R Block, Inc.; Folsom (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, and support daily office operations in person.

You will answer phone calls, schedule appointments, match clients with the right tax professional, maintain a clean office, and collaborate with the tax team while handling confidential information with discretion.

Evenings and weekends during tax season may be required to meet client needs and peak cycles.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Customer service

Communication

Multitasking

Office organization

Scheduling experience

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, and support daily office operations in person.

You will answer phone calls, schedule appointments, match clients with the right tax professional, maintain a clean office, and collaborate with the tax team while handling confidential information with discretion.

Evenings and weekends during tax season may be required to meet client needs and peak cycles.