Seasonal Client Concierge – In-Person Receptionist

H&R Block, Inc.; Bristol Township (Bucks County); On-site; USD 18,000 - 28,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person.

You’ll work with tax professionals and help create a professional client experience during peak season. Responsibilities include greeting clients, answering calls, checking in clients, organizing documents, and coordinating with the team to keep the office running smoothly.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication abilities.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Team collaboration

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person.

You’ll work with tax professionals and help create a professional client experience during peak season. Responsibilities include greeting clients, answering calls, checking in clients, organizing documents, and coordinating with the team to keep the office running smoothly.