Seasonal Client Concierge & Receptionist | In-Person

H&R Block, Inc.; Eldorado (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals to connect clients with the right services and ensure a smooth check-in process. The role requires strong communication, multitasking, and organizational skills, with availability to work evenings and weekends during tax season and proficiency in basic computer tools.

Qualifications

• Experience in fast-paced, client-centric environments.
• Excellent interpersonal and communication skills for client interactions.
• Ability to multitask and manage multiple priorities during the day.
• Strong organizational skills with attention to detail and follow-through.
• Familiarity with basic computer programs (Microsoft Office, scheduling systems) and ability to adapt to digital tools.
• Willingness to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evening availability

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals to connect clients with the right services and ensure a smooth check-in process. The role requires strong communication, multitasking, and organizational skills, with availability to work evenings and weekends during tax season and proficiency in basic computer tools.