Seasonal Client Concierge & Receptionist

H&R Block; Winchester (VA); On-site; USD 36,570,000 - 77,366,000; Full time

Job summary

H&R Block in Winchester, VA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and coordinate scheduling. You’ll be the welcoming face of the office and support daily operations with the tax professionals.

This in-person role requires evenings and weekends during tax season and offers training with potential path into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with teamwork.
• Ability to multitask and manage priorities throughout the day.
• Detail-oriented with follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer literacy

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Winchester, VA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and coordinate scheduling. You’ll be the welcoming face of the office and support daily operations with the tax professionals.

This in-person role requires evenings and weekends during tax season and offers training with potential path into tax preparation or office leadership.