Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Lacey (WA); On-site; USD 24,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and schedule appointments.

This in-person role supports daily office operations and collaborates with tax professionals to deliver a smooth client experience. The position requires strong communication, multitasking, and organizational abilities, with availability for evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team and client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Organization

Communication

Education

High school diploma/GED

Tools

MS Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and schedule appointments.

This in-person role supports daily office operations and collaborates with tax professionals to deliver a smooth client experience. The position requires strong communication, multitasking, and organizational abilities, with availability for evenings and weekends during tax season.