Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Covington (WA); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life-long learning support

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will greet clients, answer calls, schedule appointments, and guide them to the right tax professional, while supporting daily office operations in a collaborative, in-person setting.

This role offers training and growth opportunities into tax preparation or office leadership, with required availability evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to ensure a professional client experience.
• Collaborate with tax professionals and team members for seamless operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Organization

Computer basics

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will greet clients, answer calls, schedule appointments, and guide them to the right tax professional, while supporting daily office operations in a collaborative, in-person setting.

This role offers training and growth opportunities into tax preparation or office leadership, with required availability evenings and weekends during tax season.