Seasonal Client Concierge & Office Receptionist

H&R Block, Inc.; Cherryville (NC); Vor Ort; USD 17.000 - 22.000; Teilzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression of the office.

This in-person role involves greeting clients, handling check-in, scheduling, and coordinating with tax professionals. Ideal candidates will excel in a fast-paced, client-focused environment, possess strong communication and organizational skills, and be available evenings and weekends during tax season.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Kenntnisse

Customer service

Interpersonal skills

Multitasking

Communication

Attention to detail

Office software

Evenings and weekends availability

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Jobbeschreibung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression of the office.

This in-person role involves greeting clients, handling check-in, scheduling, and coordinating with tax professionals. Ideal candidates will excel in a fast-paced, client-focused environment, possess strong communication and organizational skills, and be available evenings and weekends during tax season.