In-Person Client Concierge & Receptionist (Tax Season)

H&R Block, Inc.; Vancouver (WA); On-site; USD 24,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, schedule appointments, and coordinate with tax professionals in person at our Vancouver, WA location.

The role requires strong interpersonal skills, the ability to multitask, and comfort with basic computer tools. Evening and weekend availability during tax season is expected.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

Computer skills (Office, Teams)

Evenings and weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, schedule appointments, and coordinate with tax professionals in person at our Vancouver, WA location.

The role requires strong interpersonal skills, the ability to multitask, and comfort with basic computer tools. Evening and weekend availability during tax season is expected.