Seasonal Client Concierge | Reception & Scheduling

H&R Block, Inc.; Town of Whitehall (NY); Sur place; USD 22 000 - 37 000; Plein temps

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals in person during tax season.

The role requires a friendly, professional demeanor, strong communication, and the ability to multitask in a busy environment. Evening and weekend availability is expected, and training will prepare you for growth within the tax office.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and prioritize.
• Attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Customer service

Communication

Multitasking

Organization

Office software

Formation

High school diploma

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals in person during tax season.

The role requires a friendly, professional demeanor, strong communication, and the ability to multitask in a busy environment. Evening and weekend availability is expected, and training will prepare you for growth within the tax office.