Seasonal Client Concierge & Office Receptionist

H&R Block, Inc.; Merrillville (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations in a in-person setting with a focus on confidentiality and client experience.

Ideal candidates bring experience in fast‑paced environments, strong communication skills, and the ability to multitask during tax season. Evening and weekend availability is preferred to cover seasonal needs.

Qualifications

• Experience in a fast-paced, client‑centric environment.
• Strong interpersonal and communication skills for collaborating with team and serving clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow‑through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check‑in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal communication

Customer service

Multitasking

Attention to detail

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling software

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations in a in-person setting with a focus on confidentiality and client experience.

Ideal candidates bring experience in fast‑paced environments, strong communication skills, and the ability to multitask during tax season. Evening and weekend availability is preferred to cover seasonal needs.