Seasonal Client Concierge & Office Coordinator

H&R Block, Inc.; Waverly (OH); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients at our Ohio office.

This in-person role covers greeting guests, scheduling appointments, and guiding clients to the right tax professional. You'll support daily office operations, maintain a tidy reception area, handle check-in and document intake, and work closely with tax professionals to ensure a smooth client experience during tax season.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, scheduling systems).
• Evenings and weekends during tax season availability.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Communication

Organizational skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

CRM tools

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients at our Ohio office.

This in-person role covers greeting guests, scheduling appointments, and guiding clients to the right tax professional. You'll support daily office operations, maintain a tidy reception area, handle check-in and document intake, and work closely with tax professionals to ensure a smooth client experience during tax season.