Client Concierge & Receptionist — Tax Office Support

H&R Block, Inc.; Maple Heights (OH); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist in Ohio to welcome clients, manage scheduling, and support daily office operations. You will work with a team of tax professionals and provide a warm, professional first impression in a busy office environment.

This in-person role offers training and opportunities to grow into tax preparation or office leadership. Evening and weekend availability during tax season is required, with a collaborative, client-centric culture

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail.
• Proficiency with Microsoft Office and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Handle client check-in and document intake.
• Maintain organized, clean office to support operations.
• Collaborate with team to ensure smooth daily office operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Interpersonal skills

Multi-tasking

Communication

Attention to detail

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist in Ohio to welcome clients, manage scheduling, and support daily office operations. You will work with a team of tax professionals and provide a warm, professional first impression in a busy office environment.

This in-person role offers training and opportunities to grow into tax preparation or office leadership. Evening and weekend availability during tax season is required, with a collaborative, client-centric culture