Seasonal Client Concierge & Office Coordinator

H&R Block, Inc.; Westerville (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Ohio to be the welcoming face of the office. You’ll greet clients, manage check-in, schedule appointments, and route them to the right tax professional.

This in-person role supports daily office operations, handles confidential documents, and collaborates with tax professionals to ensure a smooth client experience. Availability evenings and weekends during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment is preferred.
• Strong kommunikations skills and professionalism when interacting with clients.
• Ability to multitask and manage competing priorities throughout the day.
• Detail-oriented with strong organization and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Communication skills

Customer service mindset

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Ohio to be the welcoming face of the office. You’ll greet clients, manage check-in, schedule appointments, and route them to the right tax professional.

This in-person role supports daily office operations, handles confidential documents, and collaborates with tax professionals to ensure a smooth client experience. Availability evenings and weekends during tax season is required.