Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Conneaut (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to work in-person in Ohio.

You will greet clients warmly, answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs. You will support daily office operations, manage client check-in and intake, maintain a clean, professional environment, and collaborate with tax professionals to ensure a smooth client experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to work with clients and team.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain an organized, clean office to support a professional client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organization

Computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to work in-person in Ohio.

You will greet clients warmly, answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs. You will support daily office operations, manage client check-in and intake, maintain a clean, professional environment, and collaborate with tax professionals to ensure a smooth client experience.