Seasonal Client Concierge & Office Coordinator

H&R Block, Inc.; Kalamazoo (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to warmly greet clients and manage the front desk in person. You will schedule appointments, assist with intake and document handling, and support daily office operations with a collaborative team of tax professionals.

The role emphasizes confidentiality, professional presentation, and the ability to handle evenings and weekends during tax season. This entry path can lead to tax prep knowledge or leadership opportunities.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.

Skills

Customer service mindset

Effective communication

Multitasking

Attention to detail

Team collaboration

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to warmly greet clients and manage the front desk in person. You will schedule appointments, assist with intake and document handling, and support daily office operations with a collaborative team of tax professionals.

The role emphasizes confidentiality, professional presentation, and the ability to handle evenings and weekends during tax season. This entry path can lead to tax prep knowledge or leadership opportunities.