Seasonal Client Concierge & Front Desk Coordinator

H&R Block, Inc.; New Castle (IN); Sur place; USD 17 000 - 25 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role involves greeting clients, scheduling, and coordinating with tax professionals to ensure a smooth client experience.

The position supports daily office operations and offers opportunities to learn tax preparation pathways, with evenings and weekends required during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Interpersonal skills

Communication

Multitasking

Organization

Microsoft Office

Teams

Scheduling systems

Evenings and weekends availability

Customer service experience

Formation

High school diploma/GED or equivalent

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role involves greeting clients, scheduling, and coordinating with tax professionals to ensure a smooth client experience.

The position supports daily office operations and offers opportunities to learn tax preparation pathways, with evenings and weekends required during tax season.