Seasonal Client Concierge & Front Desk Coordinator

H&R Block, Inc.; Town of Middletown (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support office operations in person during tax season.

You will greet clients, route them to the right tax professional, handle check-in, and assist with document handling while maintaining confidentiality and a professional, organized front desk environment. Evening and weekend availability is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with professional demeanor.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression at the front desk.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support office operations in person during tax season.

You will greet clients, route them to the right tax professional, handle check-in, and assist with document handling while maintaining confidentiality and a professional, organized front desk environment. Evening and weekend availability is required.