Seasonal Client Concierge – In-Person Tax Office

H&R Block, Inc.; Bloomington (IN); On-site; USD 18,000 - 23,000; Part time

Job summary

H&R Block, Inc. in Bloomington, IN is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for every client.

You will greet clients, manage check-in, and help schedule appointments with tax professionals in a fast-paced office environment. This in-person role supports daily office operations, uses basic computer tools, and offers training with potential path into tax preparation or leadership.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Organizational skills

Computer proficiency

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Bloomington, IN is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for every client.

You will greet clients, manage check-in, and help schedule appointments with tax professionals in a fast-paced office environment. This in-person role supports daily office operations, uses basic computer tools, and offers training with potential path into tax preparation or leadership.