In-Person Client Concierge | Front Desk & Tax Support

H&R Block, Inc.; Wilmington (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, schedule appointments, and support daily office operations in Bloomington, IL. The role is in-person, with evenings and weekend shifts during tax season, offering a stepping stone into tax prep or office leadership.

You will coordinate with tax professionals, handle confidential information, and help maintain a professional, welcoming office environment. Training provided.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Organization

MS Office/Teams

Evenings/Weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, schedule appointments, and support daily office operations in Bloomington, IL. The role is in-person, with evenings and weekend shifts during tax season, offering a stepping stone into tax prep or office leadership.

You will coordinate with tax professionals, handle confidential information, and help maintain a professional, welcoming office environment. Training provided.