Seasonal Client Concierge - In-Person Front Desk

H&R Block, Inc.; Dearborn Heights (MI); On-site; USD 20,000 - 32,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Dearborn Heights, MI.

You will greet clients, handle check-in, schedule visits, and coordinate with tax professionals to ensure a smooth daily operation. This in-person role requires strong communication, multitasking, and attention to detail, with availability during tax season evenings and weekends.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and teamwork
• Ability to multitask and manage competing priorities
• Organizational skills with attention to detail
• Proficiency with basic computer programs (Microsoft Office, Teams, scheduling systems)
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and project a welcoming, professional first impression as the office face
• Answer phone calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality and care

Skills

Interpersonal skills

Multitasking

Organizational skills

Attention to detail

Availability for tax season evenings/週

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Dearborn Heights, MI.

You will greet clients, handle check-in, schedule visits, and coordinate with tax professionals to ensure a smooth daily operation. This in-person role requires strong communication, multitasking, and attention to detail, with availability during tax season evenings and weekends.