Seasonal Client Concierge & Front Desk Lead

H&R Block, Inc.; Dearborn (MI); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. in Dearborn is seeking a seasonal Client Service Professional / Receptionist to be the friendly first point of contact for clients. You will manage scheduling, support daily office operations, and work with tax professionals in person.

The role emphasizes in-person service, confidentiality, and teamwork, with opportunities to grow into tax prep or leadership as you gain experience.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; able to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Customer service

Multitasking

Communication

Office software

Team collaboration

Educación

High school diploma

Herramientas

Microsoft Office

Scheduling systems

Teams

Descripción del empleo

H&R Block, Inc. in Dearborn is seeking a seasonal Client Service Professional / Receptionist to be the friendly first point of contact for clients. You will manage scheduling, support daily office operations, and work with tax professionals in person.

The role emphasizes in-person service, confidentiality, and teamwork, with opportunities to grow into tax prep or leadership as you gain experience.