Seasonal Client Concierge & Front Desk (Tax Season)

H&R Block; Shippensburg (Cumberland County); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, manage scheduling, and support daily office operations in person in Shippensburg, PA. You will work with a team of tax professionals and gain exposure to tax preparation and office leadership paths.

Responsibilities include greeting clients, handling check-in and intake, and coordinating with tax staff to ensure a smooth client experience, while maintaining confidentiality of sensitive information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Education

High school diploma

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, manage scheduling, and support daily office operations in person in Shippensburg, PA. You will work with a team of tax professionals and gain exposure to tax preparation and office leadership paths.

Responsibilities include greeting clients, handling check-in and intake, and coordinating with tax staff to ensure a smooth client experience, while maintaining confidentiality of sensitive information.