Seasonal Client Concierge & Front Desk (Tax Season)

H&R Block, Inc.; Lemoyne (Cumberland County); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. in the United States is seeking a friendly, client-focused seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations.

This in-person role handles check-in, scheduling, document organization, and collaboration with tax professionals to ensure a smooth client experience during tax season. The ideal candidate will be able to multitask, maintain confidentiality, and provide professional service evenings and weekends.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with ability to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems (Microsoft Office, Teams).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Office software

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in the United States is seeking a friendly, client-focused seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations.

This in-person role handles check-in, scheduling, document organization, and collaboration with tax professionals to ensure a smooth client experience during tax season. The ideal candidate will be able to multitask, maintain confidentiality, and provide professional service evenings and weekends.