Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; Warren (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block in Warren, MI is seeking a Seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations. This in-person role provides training and a path into tax preparation or office leadership, with evenings and weekends required during tax season.

You will work with a team of tax professionals to ensure a smooth client experience, handle intake processes, and maintain confidentiality for sensitive information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate with the team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Customer service

Professional demeanor

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Warren, MI is seeking a Seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations. This in-person role provides training and a path into tax preparation or office leadership, with evenings and weekends required during tax season.

You will work with a team of tax professionals to ensure a smooth client experience, handle intake processes, and maintain confidentiality for sensitive information.