Client Experience Specialist - Tax Season Reception

H&R Block, Inc.; Warren (MI); Presencial; USD 21.000 - 30.000; Tempo integral

Resumo da vaga

H&R Block, Inc. in Warren, MI seeks a seasonal Client Service Professional / Receptionist to greet clients and coordinate scheduling. This in-person role supports tax professionals and daily office operations.

You’ll manage client check-in and document intake, maintain an organized reception area, and help the team deliver a professional, friendly experience during tax season, with potential growth into tax services.

Qualificações

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interaction.
• Ability to multitask and manage competing priorities.

Responsabilidades

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain a clean, organized reception area to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle confidential client information with care and discretion.

Conhecimentos

Customer service

Communication

Multitasking

Organizational skills

Office software

Formação

High school diploma

Ferramentas

Microsoft Office

Scheduling systems

Descrição da vaga

H&R Block, Inc. in Warren, MI seeks a seasonal Client Service Professional / Receptionist to greet clients and coordinate scheduling. This in-person role supports tax professionals and daily office operations.

You’ll manage client check-in and document intake, maintain an organized reception area, and help the team deliver a professional, friendly experience during tax season, with potential growth into tax services.