Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; Fairmont (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, schedule appointments, and support daily office operations in person.

You will be the first impression and work with tax professionals to match clients with the right expert. With on-the-job training, you’ll develop strong client service and communication skills, handle confidential information with care, and help maintain a clean, professional office environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service experience

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Education

High school diploma/GED

Tools

Microsoft Teams

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, schedule appointments, and support daily office operations in person.

You will be the first impression and work with tax professionals to match clients with the right expert. With on-the-job training, you’ll develop strong client service and communication skills, handle confidential information with care, and help maintain a clean, professional office environment.