Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Lawrence (MA); Sur place; USD 21 000 - 37 000; Plein temps

Avantages offerts par ce poste

Medical coverage

401(k) plan

Employee Assistance Program

Fitness center programs (virtual)

Associate discount program

Résumé du poste

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, scheduling, and daily office operations in person. You are the first impression and help keep the office organized during tax season.

You will collaborate with tax professionals, handle confidential information with discretion, and support a welcoming, professional client experience. This role offers training, opportunities to grow into tax-prep or leadership along with competitive pay

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Customer service

Multitasking

Communication

Organizational skills

Office software

Scheduling systems

Formation

High school diploma/GED

Outils

Microsoft Office

Teams

Description du poste

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, scheduling, and daily office operations in person. You are the first impression and help keep the office organized during tax season.

You will collaborate with tax professionals, handle confidential information with discretion, and support a welcoming, professional client experience. This role offers training, opportunities to grow into tax-prep or leadership along with competitive pay