Seasonal Client Concierge & Front Desk

H&R Block, Inc.; New Bern (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. You will manage scheduling, support daily office operations, and work with tax professionals. This is an in-person role, not remote.

You will greet clients, handle calls and appointments, manage intake, and keep the office organized, ensuring a professional client experience during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Attention to detail and follow-through.
• Familiarity with basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organization

Office software

Evening/weekend availability

Education

High school diploma

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. You will manage scheduling, support daily office operations, and work with tax professionals. This is an in-person role, not remote.

You will greet clients, handle calls and appointments, manage intake, and keep the office organized, ensuring a professional client experience during tax season.