Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; Saint Joseph (MI); Vor Ort; USD 19.000 - 28.000; Teilzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office, handling scheduling, intake, and daily operations in person.

You will work with tax professionals to ensure a smooth client experience while maintaining confidentiality of sensitive information. Ideal candidates will have experience in fast-paced client service, strong communication, and the ability to multitask during tax season, including evenings and weekends.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Kenntnisse

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Office software

Scheduling systems

Evenings and weekends availability

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Jobbeschreibung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office, handling scheduling, intake, and daily operations in person.

You will work with tax professionals to ensure a smooth client experience while maintaining confidentiality of sensitive information. Ideal candidates will have experience in fast-paced client service, strong communication, and the ability to multitask during tax season, including evenings and weekends.