Seasonal Front Desk & Client Service Pro

H&R Block, Inc.; City of Auburn (NY); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the Auburn in-person office. You will greet clients, manage check-ins, answer calls, and schedule appointments with tax professionals to ensure a smooth office flow.

This role emphasizes strong communication, multitasking, and discretion, with opportunities to grow into tax preparation or office leadership during tax season. Evening and weekend availability is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and collaboration with team members.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and support daily operations.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the Auburn in-person office. You will greet clients, manage check-ins, answer calls, and schedule appointments with tax professionals to ensure a smooth office flow.

This role emphasizes strong communication, multitasking, and discretion, with opportunities to grow into tax preparation or office leadership during tax season. Evening and weekend availability is required.