Seasonal Client Services Concierge (Front Desk)

H&R Block, Inc.; Laurel (MD); Presencial; USD 21.000 - 37.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in our Laurel, MD location.

This in-person role offers training and a stepping stone into tax preparation or leadership. You will answer calls, check-in clients, organize documents, and coordinate with tax professionals to maintain a smooth, professional experience.

Formación

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Excellent organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, Teams and scheduling systems).

Responsabilidades

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right professional.
• Manage client check-in and intake, including document scanning and organizing.
• Maintain orderly office environment for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Conocimientos

Customer service

Multitasking

Communication

Team collaboration

Attention to detail

Educación

High school diploma/GED or equivalent

Herramientas

MS Office

Microsoft Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in our Laurel, MD location.

This in-person role offers training and a stepping stone into tax preparation or leadership. You will answer calls, check-in clients, organize documents, and coordinate with tax professionals to maintain a smooth, professional experience.