Seasonal Client Concierge & Front Desk Host

H&R Block, Inc.; Catonsville (MD); Vor Ort; USD 21.000 - 37.000; Vollzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Catonsville, MD to be the welcoming face of the office. You will greet clients, handle check-ins, and route appointments to the right tax professional.

The role requires strong communication, multitasking, and teamwork, with availability for evenings and weekends during tax season. This in-person position supports a fast-paced environment and daily office operations.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (e.g., Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Kenntnisse

Client service

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Ausbildung

High school diploma or equivalent

Receptionist experience

Hospitality/call center experience

Tools

Microsoft Office

Scheduling systems

Teams

Jobbeschreibung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Catonsville, MD to be the welcoming face of the office. You will greet clients, handle check-ins, and route appointments to the right tax professional.

The role requires strong communication, multitasking, and teamwork, with availability for evenings and weekends during tax season. This in-person position supports a fast-paced environment and daily office operations.