Seasonal Client Experience Specialist – Front Desk

H&R Block, Inc.; Baltimore (MD); On-site; USD 21,000 - 37,000; Part time

Benefits offered by this job

Medical and prescription coverage

Retirement savings plan (401(k))

Employee assistance program

Associate discount program

Job summary

H&R Block, Inc. in Baltimore is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients. You will manage scheduling, support office operations, and work with tax pros. This in-person role offers training and a potential path into tax preparation or leadership.

You’ll join a team in a fast-paced, client-focused environment, with evening/weekend availability during tax season and opportunities for growth within the office.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Word/Excel

Teams

Scheduling software

Job description

H&R Block, Inc. in Baltimore is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients. You will manage scheduling, support office operations, and work with tax pros. This in-person role offers training and a potential path into tax preparation or leadership.

You’ll join a team in a fast-paced, client-focused environment, with evening/weekend availability during tax season and opportunities for growth within the office.