Seasonal Client Concierge & Front Desk Receptionist

H&R Block, Inc.; Fishers (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. In this in-person role, you will greet clients, manage check-in, answer phones, and help match clients with the right tax professional.

You’ll support daily office operations, coordinate scheduling, and maintain a professional, confidential environment for client documents. This position offers training to grow into tax preparation or office leadership within a supportive team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Computer literacy

Evening/weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. In this in-person role, you will greet clients, manage check-in, answer phones, and help match clients with the right tax professional.

You’ll support daily office operations, coordinate scheduling, and maintain a professional, confidential environment for client documents. This position offers training to grow into tax preparation or office leadership within a supportive team.