Seasonal Client Concierge & Front Desk Receptionist

H&R Block, Inc.; Hopewell (VA); On-site; USD 18,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Work-life support

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage scheduling, support day-to-day operations, and work with tax professionals in-person during tax season.

This role emphasizes client service, confidentiality, and collaboration, with evening/weekend shifts and opportunities to grow into tax prep or leadership within a high-performing team.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Office, Teams, scheduling).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and connect clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Scheduling

Interpersonal skills

Multitasking

Attention to detail

Team collaboration

Communication

Greet clients

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage scheduling, support day-to-day operations, and work with tax professionals in-person during tax season.

This role emphasizes client service, confidentiality, and collaboration, with evening/weekend shifts and opportunities to grow into tax prep or leadership within a high-performing team.