Seasonal Client Concierge & Front Desk Receptionist

H&R Block, Inc.; Warminster Township (Bucks County); On-site; USD 22,000 - 33,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role involves greeting clients, handling check-ins, scheduling, and coordinating with tax professionals to ensure a smooth client experience during tax season.

The position emphasizes confidentiality, strong communication, and the ability to multitask in a fast-paced environment, with evenings and weekends required during peak season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic office software and scheduling tools.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls and schedule appointments.
• Match clients with the appropriate tax professional based on needs.
• Manage client check-in and intake, including document handling.
• Maintain office organization and assist daily operations.
• Collaborate with tax professionals to ensure smooth service.

Skills

Customer service

Scheduling

Communication

Multitasking

Office software

Confidentiality

Education

High school diploma

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role involves greeting clients, handling check-ins, scheduling, and coordinating with tax professionals to ensure a smooth client experience during tax season.

The position emphasizes confidentiality, strong communication, and the ability to multitask in a fast-paced environment, with evenings and weekends required during peak season.