Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; Chaska (MN); On-site; USD 16,000 - 37,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office and support daily operations. You will greet clients, manage schedules, and connect clients with the appropriate tax professional.

The role emphasizes confidentiality, teamwork, and professional service during tax season. The position requires flexibility to work evenings and weekends, with in-person, on-site duties and opportunities to learn tax preparation and leadership paths

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Scheduling software

Basic computer skills

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office and support daily operations. You will greet clients, manage schedules, and connect clients with the appropriate tax professional.

The role emphasizes confidentiality, teamwork, and professional service during tax season. The position requires flexibility to work evenings and weekends, with in-person, on-site duties and opportunities to learn tax preparation and leadership paths