Seasonal Client Concierge: Front Desk & Reception

H&R Block, Inc.; Ohio; On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Ohio. You will greet clients, manage check-in and scheduling, and support daily office operations in a fast-paced, client-centric environment.

This in-person role emphasizes professionalism, confidentiality, and collaboration with tax professionals, with opportunities to grow toward tax preparation or office leadership during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills; collaborate effectively with team.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and attention to detail.
• Proficient with basic computer programs (Microsoft Office, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Communication

Attention to detail

Organization

Phone etiquette

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Ohio. You will greet clients, manage check-in and scheduling, and support daily office operations in a fast-paced, client-centric environment.

This in-person role emphasizes professionalism, confidentiality, and collaboration with tax professionals, with opportunities to grow toward tax preparation or office leadership during tax season.