Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Winter Haven (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. in Winter Haven, FL seeks a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-in and scheduling, and support daily office operations alongside tax professionals.

This in-person role pivots toward tax preparation or office leadership with training. Availability to work evenings and weekends during tax season is required; you will maintain a professional, confidential client experience and collaborate with the team to ensure smooth service

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Greet clients

Client service

Multitask

Attention to detail

Confidentiality

Team collaboration

Communicate clearly

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. in Winter Haven, FL seeks a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-in and scheduling, and support daily office operations alongside tax professionals.

This in-person role pivots toward tax preparation or office leadership with training. Availability to work evenings and weekends during tax season is required; you will maintain a professional, confidential client experience and collaborate with the team to ensure smooth service