Seasonal Client Concierge Front Desk Specialist

H&R Block, Inc.; Lakeland (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Training and growth opportunities

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients and support daily operations in Lakeland, FL. This in-person role handles scheduling, check-in, and collaboration with tax professionals to ensure a smooth client experience.

Ideal candidates bring strong client service instincts, excellent communication, and the ability to multitask while maintaining organization. Evening and weekend availability during tax season is required, with training provided.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients and support daily operations in Lakeland, FL. This in-person role handles scheduling, check-in, and collaboration with tax professionals to ensure a smooth client experience.

Ideal candidates bring strong client service instincts, excellent communication, and the ability to multitask while maintaining organization. Evening and weekend availability during tax season is required, with training provided.